Support and Service

We are here for you!

Experience customer service

You have priority with us!

SAP Munich - Optimization
You as a customer are the most important visitor in our house. They are not dependent on us. We depend on you. As a customer, you are the most important part of our business. That is why you always have priority.

John Russell, president of Harley Davidson, once said, “The more you engage with customers, the clearer it becomes to determine what you should be doing.”

In line with this motto, we are constantly trying to improve our service in exchange with you. Get your systems to peak performance. Make the most of the potential of your SAP software now.

Our service and support offerings include support plans, on-site support from our team, and remote support.

Customer

To access the customer area, you need your user and password.

There you will find the latest versions of your licensed software, as well as all manuals and documentation.

To the customer area >>

Service message

If you have any support requests for technical issues with our software, please contact us. It is possible to open reports 24 x 7 around the clock.

Send e-mail to:
service@munich-enterprise.COM

Online Meeting

You needed assistance using our software?

With Microsoft Teams and Teamviewer (meeting and remote control), we have the right tools at our disposal to support you in the best possible way.

Our service makes the difference

If IT and business processes with SAP are crucial to your company’s success, you’ve come to the right place. With many years of experience, innovative concepts and a distinctive service concept, we support you in the implementation of your ideas.

Our motto “Our service makes the difference” is more than just a guiding principle for us – it defines our claim. We are fully committed to your concerns and ensure that your requirements are optimally met.

Customer service, customer care and customer experience are not just buzzwords for us – they are at the heart of everything we do. Your satisfaction is our ultimate goal, and we do everything we can to achieve it.

Our range of services

Colored icons with German labels (CUSTOMER AREA, REMOTE CONTROL, SOLUTIONS, CONSULTING, NEWSLETTER), above

Support and Service

SAP Support

SAP Support Portal

In the SAP portal under support.sap.com and service.sap.com, you can access SAP support. Here you can search for SAP notes. You have access to SAP Knowledge Base articles, the contents of the SAP community and much more.

SAP Notes or SAP Notes

Every SAP customer can use the SAP Support Portal to search for and download SAP OSS notes if they have questions or problems. 80% of these SAP notes contain coding corrections andthus solve the technical problem. Most SAP notes contain a description of the complication from a business perspective and the technical solution. The implementation tool transaction SNOTE for coding corrections helps the customer implement SAP notes. A large number of SAP notes are available in German and English. Automatic translations are available from English to Chinese, French, Italian, Japanese, Russian, Korean, Spanish, and other languages.

SAP Solutions

Find specialized solutions for smarter, faster, and simpler business processes across industries and applications. These solutions have proven their worth in a wide range of companies. Your business can benefit from our experience in any case. You don’t have to reinvent the wheel every time. Find out now!

SAP Consulting

Discover new opportunities for using SAP in your company. With our consulting offer, you can realize your idea of a digital company with tried-and-tested strategies and excellent results.

With our newsletter mesAktuell you will receive personal information about SAP and our products and services on a regular basis. You can unsubscribe from this service at any time. We want you to have real added value.

SAP Blog

SAP topics briefly explained – Compact information about SAP ECC, Business Suite, HANA and SAP S4/HANA can be found in our SAP Blog.

Interested in our services?

We have aroused your interest in our service offer? Are you interested in information, news and contributions about SAP Mail? Or would you like to stay up-to-date as a partner in our community? Then subscribe to our newsletter. Simply sign up. This service is of course free of charge. Are you looking for answers to specific questions? Or are you looking for a special post? Just get in touch with us. We look forward to contacting you.

Do you need support or do you have any questions?

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