Support and service

Experience customer service – our philosophy

You have priority with us

As a customer, you are the most important visitor to our hotel. They are not dependent on us. We depend on you. As a customer, you are the most important part of our business. That is why you are always a priority. John Russell, president of Harley Davidson, once said, “The more you engage with customers, the clearer it becomes to determine what you should do.” In accordance with this motto, we constantly try to improve our service in exchange with them. Get your systems up to peak performance. Make the most of the potential of your SAP software now. Our service and support offerings include support plans, on-site support, and remote support.

We offer these services to you

Support and services

Customer

To access the customer area, you need a user and password. Here you will find the latest versions of your licensed software as well as all manuals and documentation.

Online meeting and remote control

You needed assistance using our software? With the online meeting and the remote control, we have exactly the right tools at our disposal to support you optimally.

SAP Solutions

Find specialized solutions for smarter, faster, and simpler business processes across industries and applications. These solutions have proven their worth in a wide range of companies. Your business can benefit from this in any case. You don’t have to reinvent the wheel every time. Find out now!

SAP Consulting

Discover new opportunities for using SAP in your company. With our consulting offer you realize your idea of the digital company with tried-and-tested strategies and excellent results.

With the newsletter mesAktuell you receive personal information about SAP and our products and services on a regular basis. You can unsubscribe from this service in any newsletter and at any time. We want you to have added value and provide you with interesting topics.

SAP Support

SAP Support Portal

In the SAP Portal under support.sap.com and service.sap.com, you can use SAP Support. Search for SAP notes. Here you have access to SAP Knowledge Base articles, the SAP Community content and much more.

SAP Notes or SAP Notes

Via SAP Support Portal, every SAP customer can search for and download SAP OSS notes for questions and problems. 80 of these SAP notes contain coding corrections and ltechnical problem. Most SAP notes include the description of the problem from a business perspective as well as the technical solution. The transaction SNOTE implementation tool for coding corrections helps the customer implement SAP notes. Most SAP notes are available in German and English. Automatic translations are available from English to Chinese, French, Italian, Japanese, Russian, Korean, Spanish and other languages.

Interested in our service offer?

Are you interested in our service offer? Are you interested in information, news and contributions about SAP Mail? Or would you like to stay up-to-date as a partner in our community? Then subscribe to our newsletter. Simply sign up. This service is of course free of charge. Are you looking for answers to specific questions? Or are you looking for a special post? Then just contact us. We look forward to contacting you.

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