SAP Support and Service -

Support and Service

We are here for you!

Experience customer service

You have priority with us!

SAP Munich - Optimization
As a customer, you are the most important visitor to our hotel. They are not dependent on us. We depend on you. As a customer, you are the most important part of our business. That is why you are always a priority. John Russell, president of Harley Davidson, once said, “The more you engage with customers, the clearer it becomes to determine what you should do.” In accordance with this motto, we constantly try to improve our service in exchange with you. Get your systems up to peak performance. Make the most of the potential of your SAP software now. Our service and support offerings include support plans, on-site support, and remote support.


To access the customer area, you need your user and password. Here you will find the latest versions of your licensed software as well as all manuals and documentation.


Online Meeting

You needed assistance using our software?

With Microsoft Teams and Teamviewer (meeting and remote control), we have the right tools at our disposal to support you in the best possible way.

Our service makes the difference

If IT and business processes with SAP are critical to your business success, then you are at the right address with us. With a lot of experience, innovative concepts and a strong service concept, we are at your side in the implementation of your ideas. Our service makes all the difference – this motto defines our claim. We serve customer requests with all our efforts. Customer service, customer service and customer experience are more than just keywords – they are at the heart of all our company’s activities. We will do everything we can to ensure that you are satisfied.

Our range of services

Support and Service

Support and services

SAP Support

SAP Support Portal

In the SAP portal under and, you can use SAP support. Here you can search for SAP notes. You have access to SAP Knowledge Base articles, the contents of the SAP community and much more.

SAP Notes or SAP Notes

Every SAP customer can search for and download SAP OSS notes via SAP Support Portal in case of questions and problems. 80% of these SAP notes contain coding corrections and lthe technical problem. Most SAP notes contain the description of the complication from a business perspective as well as the technical solution. The transaction SNOTE implementation tool for coding corrections helps the customer implement SAP notes. A variety of SAP notes are available in German and English. Automatic translations are available from English to Chinese, French, Italian, Japanese, Russian, Korean, Spanish and other languages.

SAP Solutions

Find specialized solutions for smarter, faster, and simpler business processes across industries and applications. These solutions have proven their worth in a wide range of companies. Your business can benefit from our experience in any case. You don’t have to reinvent the wheel every time. Find out now!

SAP Consulting

Discover new opportunities for using SAP in your company. With our consulting offer, you can realize your idea of a digital company with tried-and-tested strategies and excellent results.


With our newsletter mesAktuell you will receive personal information about SAP and our products and services on a regular basis. You can unsubscribe from this service at any time. We want you to have real added value.

SAP Blog

SAP topics briefly explained – Compact information about SAP ECC, Business Suite, HANA and SAP S4/HANA can be found in our SAP Blog.

Interested in our services?

We have aroused your interest in our service offer? Are you interested in information, news and contributions about SAP Mail? Or would you like to stay up-to-date as a partner in our community? Then subscribe to our newsletter. Simply sign up. This service is of course free of charge. Are you looking for answers to specific questions? Or are you looking for a special post? Just talk to us. We look forward to contacting you.

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