Support and service

Experience customer service – our philosophy

You have a priority with us!

As a customer, you are the most important visitor to our hotel. They are not dependent on us. We depend on you. As a customer, you are the most important part of our business. That is why you are always a priority. John Russell, president of Harley Davidson, once said, “The more you engage with customers, the clearer it becomes to determine what you should do.” In accordance with this motto, we constantly try to improve our service in exchange with you. Get your systems up to peak performance. Make the most of the potential of your SAP software now. Our service and support offerings include support plans, on-site support, and remote support.

We offer these services:

Support and services

Customer

To access the customer area, you need your user and password. Here you will find the latest versions of your licensed software as well as all manuals and documentation.

Online meeting and remote control

You needed assistance using our software? With the online meeting and the remote control, we have exactly the right tools at our disposal to optimally support you.

SAP Solutions

Find specialized solutions for smarter, faster, and simpler business processes across industries and applications. These solutions have proven their worth in a wide range of companies. Your business can benefit from our experience in any case. You don’t have to reinvent the wheel every time. Find out now!

SAP Consulting

Discover new opportunities for using SAP in your company. With our consulting offer, you can realize your idea of a digital company with tried-and-tested strategies and excellent results.

With the newsletter mesAktuell you receive personal information about SAP and our products and services on a regular basis. You can unsubscribe from this service in any newsletter at any time. We want you to have added value and provide you with interesting topics.

SAP Support

SAP Support Portal

In the SAP portal under support.sap.com and service.sap.com, you can use SAP support. Here you can search for SAP notes. You have access to SAP Knowledge Base articles, the contents of the SAP community and much more.

SAP Notes or SAP Notes

Every SAP customer can search for and download SAP OSS notes via SAP Support Portal in case of questions and problems. 80% of these SAP notes contain coding corrections and lthe technical problem. Most SAP notes contain the description of the complication from a business perspective as well as the technical solution. The transaction SNOTE implementation tool for coding corrections helps the customer implement SAP notes. A variety of SAP notes are available in German and English. Automatic translations are available from English to Chinese, French, Italian, Japanese, Russian, Korean, Spanish and other languages.

Interested in our service offer?

We have aroused your interest in our service offer? Are you interested in information, news and contributions about SAP Mail? Or would you like to stay up-to-date as a partner in our community? Then subscribe to our newsletter. Simply sign up. This service is of course free of charge. Are you looking for answers to specific questions? Or are you looking for a special post? Just talk to us. We look forward to contacting you.

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