Privacy

Privacy policy

of munich enterprise software GmbH

We look forward to your visit to the website of munich enterprise software GmbH (hereinafter referred to as “mes” or “we”)under www.munich-enterprise.com hereinafter referred to as “website”).

The processing of personal data on and via our website is carried out in accordance with the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). By means of this data protection declaration, we inform about the collection of personal data on and via our website with the data subject in accordance with Article 13 GDPR.

This data protection declaration is covered by the definitions set out in Article 4 of the GDPR.

1. Responsible

Data Protection Officer: datenschutzanfragen@munich-enterprise.com or at our postal address with the addition “the Data Protection Officer”.

2. Purposes and legal bases for the processing of personal data

When you visit or use the website, mes collects, processes and uses personal data from you for the purposes set out below.

a) Collection and processing of personal data when visiting the website

For the purpose of visiting the website, we only collect and process the information and personal data that your internet browser automatically transmits to us, such as: the date and time of the website’s access.

– The date and time of the website’s retrieval
– Your browser type and version as well as the browser settings
– operating system used
– the website from which you visit our website
– Your IP address

This information and personal data are required for the purpose of correctly delivering and optimizing the contents of the website, optimizing the advertising of the website and ensuring network and information security and protecting the website from attacks, interference and damage.

Insofar as we collect and process personal data of the user, in particular the IP address of the user, when accessing the website, the legal basis for this is Art. 1 point f GDPR, because such processing is necessary to safeguard the legitimate interests of mes. the legitimate interests pursued by mes hereby are to increase data protection and data security in order to ensure a level of protection appropriate to the risk for the personal data processed by mes, to ensure network and information security, and to optimise the website and to protect it from attacks, disturbances and damage.

b) Contacting the website

You can contact mes by providing your personal data (name, company, e-mail address, telephone number). The personal data that you transmit to mes is provided in the corresponding contact form on the website. The personal data transmitted to mes will only be collected and stored for the purpose of processing your contact request.

The legal basis for the processing of this personal data is Art. 1 point b GDPR, because the processing is necessary for the performance of a contract between mes and the data subject or for the implementation of pre-contractual measures carried out at the request of the data subject.

c) Download area for customers

On our website there is a download area for customers, where customers of mes can log in with their username and password. This personal data is collected and stored solely for the purpose of accessing the download area on the mes website, where mes customers provide information and, if necessary, updates on their products for download.

d) Direct mail

We may use the company, address, contact person’s name, and email address we have received from you in connection with downloading trial versions of software products from the mes website or the conclusion of a software license agreement or software maintenance and maintenance contract for direct marketing of our own similar goods or services, unless you have objected to the use. The legal basis for that use is Article 6(3). 1 point f GDPR, because processing is necessary to safeguard the legitimate interests of mes. The legitimate interests pursued by mes hereby are the promotion of products and services to customers. You may object to this use at any time in accordance with the end reference to the right of objection under Article 21 GDPR, without incurring costs other than the transmission costs under the basic tariffs.

e) Teams

mes uses Microsoft Teams to conduct online meetings, telephone conferences, video conferences and/or online seminars (hereinafter: online meetings). Microsoft Teams is a product of Microsoft Corporation.

Responsible for data processing, which is directly related to the conduct of online meetings, is mes.

What data is processed?: When using Microsoft Teams, different types of data are processed. The scope of the data also depends on what information about data is provided before or when participating in an online meeting.
The following personal data are subject to processing:
– User information: e.g. display name, e-mail address if applicable, profile picture (optional), preferred language
– Meeting metadata: e.g. date, time, meeting ID, phone numbers, location
– Text, audio and video data: It is possible to use the chat function in an online meeting.

In this respect, the text entries made by the respective user are processed in order to display them in the online meeting. In order to enable the display of video and the playback of audio, the data from the microphone of your terminal device and any video camera of the terminal device will be processed accordingly during the duration of the meeting. The camera or microphone can be deactivated or muted by the user at any time via the Microsoft Teams applications.

mes uses Microsoft Teams to conduct online meetings. If online meetings are to be recorded, this must be communicated transparently in advance and, if necessary, consent must be requested.
The chat content is logged when using Microsoft Teams. If it is necessary for the purpose of logging the results of an online meeting, mes will log the chat content. As a rule, however, this will not be the case.
Automated decision-making within the meaning of Art. 22 GDPR is not used.

Legal basis of data processing: Insofar as personal data of employees of mes are processed, § 26 BDSG is the legal basis for data processing. If, in connection with the use of Microsoft Teams, personal data is not required for the establishment, implementation or termination of the employment relationship, but is nevertheless an elementary component in the use of Microsoft Teams, Art. 6 para. 1 lit. f) GDPR is the legal basis for data processing. In these cases, we are interested in the effective conduct of online meetings.
In addition, the legal basis for data processing when conducting online meetings is Art. 6 para. 1 lit. b) GDPR, insofar as the meetings are carried out within the framework of contractual relationships.
If there is no contractual relationship, the legal basis is Art. 6 para. 1 lit. f) GDPR. Here, too, we are interested in the effective conduct of online meetings.

f) TeamViewer

We enable our customers to use the “TeamViewer” of the provider TeamViewer GmbH, Jahnstr. 30, 73037 Göppingen for the purpose of online meetings and remote support. For more information about TeamViewer’s privacy and data security, see https://www.teamviewer.com/de/security.

The legal basis for the processing of your personal data by means of “TeamViewer” is Art. 1 point b GDPR, because the processing is necessary for the performance of a contract between mes and the data subject or for the implementation of pre-contractual measures carried out at the request of the data subject.

g) Use of cookies

Cookies are used when using the website. Cookies are intended to personalise the website for your visit and to facilitate the use of the website. Cookies are small text files that the website transmits to the cookie file of the internet browser on your device and is held there for later retrieval, so that the website can remember, among other things, who you are. A cookie typically contains the name of the domain from which the cookie originates, the “lifetime” of the cookie, and a unique identifier. The following types of cookies are used on the wealysis page:

– Session cookies: These are temporary cookies that remain in your browser’s cookie file until you leave the website and, above all, are necessary for you to use the website and to make downloads about it. These session cookies are deleted when you end the browser session.

– Persistent cookies: These remain in your browser’s cookie file for longer (how long depends on the lifetime of the special cookie, but this can be unlimited or until deletion). Persistent cookies from mes allow the website to remember your choices. Permanently cookes from third parties are used to show you advertisements that are relevant and of interest to you. They are also used to determine how often an ad is displayed and to assess the effectiveness of an advertising campaign. Persistent cookies are usually used by advertising networks, unless you have objected to the use of cookies (opt-out). These cookies remember when you have visited a website and then pass this information on to other companies within the advertising network, such as advertisers.

– Cookies in connection with Google Analytics, Google social media plug-ins and services, as set out below in paragraph 3 g), 3 h) and 3 (i) described.

If you do not wish to accept cookies from the website, you can reject them and object to access to previously stored information by setting your internet browser accordingly. The settings within your browser that allow you to do so differ from browser to browser, they can usually be found under “Privacy” or “Cookies” of the “Internet Options” or “Settings” menu of your browser. If you need help disabling or deleting cookies, you should use the “Help” menu within your browser. Information on the management and deletion of cookies as well as a corresponding instructions for the common browsers are available e.g. under www.meine-cookies.org. Please note, however, that you may not be able to use all of the interactive features and features of the website if cookies are blocked or deleted.

h) Use of Google Analytics

We have integrated Google Analytics on the website. Google Analytics is a web analytics service offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”).

Google Analytics uses so-called “cookies”, text files that are stored on the user’s computer and serve the purpose of enabling an analysis of the use of the website. The information generated by the cookie about the use of this website by the user is usually transmitted to a Google server in the USA and stored there. IP anonymisation is activated on the mes website, so that the IP address of Google users is truncated beforehand within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there, so that data processing can take place outside the European Union. In this case, the personal data collected via Google Analytics will be transferred to the USA. Google has the certification according to the EU-U. S.-Privacy Shield (see https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI) and thus created the legal conditions for the adequacy of the data protection level for the provision of the Google Analytics service through order processing.

The user can object to the use of Google Analytics and prevent the storage of cookies by setting the internet browser accordingly, as shown in paragraph 3 f above. The user can also prevent the collection of data generated by the cookie and related to his use of the website (including his IP address) to Google and the processing of this data by Google by downloading and installing the browser add-on available at the following link to deactivate Google Analytics JavaScript (ga.js, analytics.js, dc.js): https://tools.google.com/dlpage/gaoptout?hl=de.

For more information and Google’s applicable privacy policy, see https://www.google.de/intl/de/policies/privacy/ and http://www.google.com/analytics/terms/de.html.

The legal basis for the use of Google Analytics is Art. 1 letter f GDPR, because the use of Google Analytics is necessary to safeguard the legitimate interests of mes. The legitimate interests pursued by mes are the analysis of the use of the website in order to improve the website and the offers of mes and to make it more interesting for the user.

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set that prevents the collection of your data on future visits to this website: Disable Google Analytics

Remarketing

Our websites use the features of Google Remarketing in conjunction with the cross-device features of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This feature allows you to link the advertising audiences created with Google Analytics Remarketing to the cross-device features of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages that have been customized to you depending on your previous usage and browsing behavior on one device can also be displayed on another of your devices.

If you have given your consent, Google will link your web and app browsing history to your Google account for this purpose. This allows you to display the same personalized advertising messages on any device you sign in to with your Google Account.

To support this feature, Google Analytics collects Google-authenticated user IDs that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad advertising. You can permanently object to cross-device remarketing/targeting by disabling personalized advertising in your Google Account; follow this link: https://www.google.com/settings/ads/onweb/.

The summary of the collected data in your Google Account is based exclusively on your consent, which you can submit or revoke with Google (Art. 6 sec. 1 lit. a GDPR). For data collection operations that are not merged into your Google Account (e.g. because you do not have a Google account or have objected to the merge), the collection of the data is based on Art. 1 lit. f GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymised analysis of the website visitors for advertising purposes.

Further information and the privacy policy can be found in Google’s privacy policy at: https://policies.google.com/technologies/ads?hl=de.

i) Use of social media plug-ins

mes does not use social media plug-ins for Facebook, Google+ and Twitter on its website.

i) Use of Google services: YouTube, Google Maps, reCAPTCHA

mes has integrated the services of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, YouTube, Google Maps and reCAPTCHA on the website, as described below. Upon use of these services, to our knowledge, the following information and personal data of the user will be transmitted to Google: IP address, date and time of the request including time zone, website accessed, transferred data, browser, operating system and its interface, language and version of the browser software .

Google has the certification according to the EU-U. S. Privacy Shield (see https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI) so that an appropriate level of data protection exists. Further information on the purpose and scope of data collection and its processing by the YouTube, Google Maps and reCAPTCHA services can be found at https://www.google.de/intl/de/policies/privacy/ and https://www.youtube.com/yt/about/de/.

(j) YouTube

mes has integrated videos from YouTube on its website that are stored on https://youtube.com for the purpose that these YouTube videos are playable directly on our website. Every time you access a mes website on which a YouTube video has been integrated, YouTube and Google get informed about which specific subpage of our website is visited by the user. In addition, the above-mentioned information and personal data of the user will be transmitted to YouTube.

YouTube and Google receive information via the YouTube component that a user has visited our website whenever they are logged in to YouTube or Google at the time they access our website; this takes place regardless of whether the user clicks on a YouTube video or not. This information is assigned to the user’s account on Google or YouTube. If the user does not want such a transmission of this information to YouTube and Google, the user can prevent the transmission by logging out of his YouTube account before calling our website.

YouTube stores the data collected about the user as user profiles and uses them for the purposes of advertising, market research and/or the design of its website according to needs. Such an evaluation is carried out in particular (also for unlogged users) for the presentation of demand-oriented advertising and in order to inform other users of Google or YouTube about the activities of the user on our website. The user has a right of objection to the formation of these user profiles, whereby he must contact YouTube to exercise them.

The legal basis for the use of YouTube by mes is Art. 1 letter f GDPR, because the use of YouTube is necessary to safeguard the legitimate interests of the controller. The legitimate interests pursued by mes are the presentation of demand-based advertising and information in the form of YouTube videos and to inform other users of the social network about the activities of the users on our website.

YouTube provider is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube LLC is a subsidiary of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

(jj) Google Maps

mes has integrated the offer of Google Maps on its website. This allows us to display interactive maps directly on the website and enable you to use the map function conveniently.

By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the above-mentioned information and personal data of the user will be transmitted to Google. This is done regardless of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be mapped directly to your account. If you do not want to be assigned to your Google profile, you must log out of Google before using Google Maps. Google stores your data as user profiles and uses it for the purposes of advertising, market research and/or customizing the design of its website. Such an evaluation is carried out in particular (even for non-logged-in users) for the provision of demand-oriented advertising and to inform other users about your activities on our website. You have a right to object to the creation of these user profiles, and you must contact Google to exercise this.

The legal basis for the use of Google Maps by mes is Art. 1 letter f GDPR, because the use of Google Maps is necessary to safeguard the legitimate interests of the controller. The legitimate interests pursued by mes are the display of interactive maps, indicating the location of mes directly on the website and in order to enable the user to use the map function comfortably.

(yyy) reCAPTCHA

mes has integrated Google’s “reCAPTCHA” service on its website. This allows a distinction to be made as to whether entries on the website are made by a natural person or abusively by a “robot” or a malicious program.

By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the above-mentioned information and personal data of the user will be transmitted to Google. This is done regardless of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be mapped directly to your account. If you do not want the assignment with your profile on Google, you must log out to Google before visiting the subpage on which “reCAPTCHA” is integrated. Google stores your data as user profiles and uses it for the purposes of advertising, market research and/or customizing the design of its website. Such an evaluation is carried out in particular (even for unlogged users) for the provision of demand-oriented advertising and in order to inform other users of the social network about your activities on our website. You have a right to object to the creation of these user profiles, and you must contact Google to exercise this.

The legal basis for the use of the “reCAPTCHA” service by mes is Article 6(0). 1 letter f GDPR, because the use of “reCAPTCHA” is necessary to safeguard the legitimate interests of the controller. The legitimate interests pursued by mes hereby is the protection against misuse of the website and input by a “robot” or a malicious program.

3. Recipient of personal data / no transfer to a third country

In addition to the companies mentioned in section 3, your personal data will only be forwarded to the following company that, as our processor, hosts our website: https://all-inkl.com/

We do not transfer your personal data to a third country beyond the cases described in section 3.

4. Duration of storage of personal data

We only store personal data of you for as long as is necessary for the purposes for which it was collected or processed, unless legal retention periods require longer storage.

5. Your rights as a data subject

You have the following rights:

Right to information on the personal data in question (Art. 15 GDPR)
Right to correction (Article 16 GDPR)
Right to erasure (Art. 17 GDPR)
Right to restrict processing (Article 18 GDPR)
Right of objection to the processing, if the data processing is based on Art. 1 (e) or (f) GDPR (Art. 21 GDPR); see also the end reference to the right of objection under Article 21 GDPR
Right to data portability (Art. 20 GDPR)
right to revoke consent at any time, without affecting the legality of the processing carried out on the basis of the consent until the revocation, if the data processing is based on a consent pursuant to Article 6 paragraph. 1 letter (a) or Article 9(3) 2 letter a GDPR is based on
Right to appeal to a supervisory authority (Art. 77 GDPR)

6. Your obligation to provide personal data and the possible consequences of non-provision

The provision of personal data is necessary for the use of the website. In the event of non-provision, the website cannot be used or only with limited functionality, in particular the following functionalities of the website cannot be used:

Download trial versions of mes software products
Online meeting and remote control via TeamViewer
Contact enquiries to mes

7. No automated decision-making / no profiling

We do not make automated decision-making or profiling.

8. Modification of this Privacy Policy

On a case-by-case basis, it is necessary to adapt and modify the content of this Privacy Policy. mes therefore reserves the right to change this Privacy Policy and will provide the amended Privacy Policy on the Website and inform the data subjects in advance of the amended Privacy Policy if mes intends to process the personal data for another purpose.

Reference to the right to object under Article 21 GDPR

Right to object due to the special situation

You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you which may be processed pursuant to Article 6(4) of the 1 letter e (public safety) or f (data processing based on a balance of interests) GDPR is made to object; this also applies to profiling based on these provisions. mes no longer processes the personal data, unless mes can prove compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

Right to object in the case of direct marketing

If we process personal data from you for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling in so far as it is related to such direct marketing. If you object to the processing for direct marketing purposes, the personal data will no longer be processed for these purposes.

Exercise of the right to object

The right of objection can be exercised informally, for example by post to munich enterprise software GmbH, Industriestraße 31, 82194 Gröbenzell, or by e-mail to info@munich-enterprise.com.

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