SAP Monitoring Tools

With the increasing networking of companies, systems and applications, companies and their IT are facing major challenges. Even if you approach the topic of monitoring very conscientiously, reputational damage and loss of revenue quickly arise swells beyond the original incident. In order to sprinkle some salt on the wound, there is a loss of customers in the event of failures and errors. This means that a single, unplanned application failure can not only cost your business thousands of dollars, but also the loss of future potential sales or revenue. Customer loyalty is rapidly declining. How do you simplify yourself in a complex world? To reduce the potential impact of a fault, it is best to avoid it. Easier said than done? Not necessarily. Much also depends on how well you can detect, isolate and diagnose potential problems.

Identify problems before they become critical – proactive and preventative

System Monitoring, Job Monitoring, Backup Monitoring U. v. m

Monitoring includes periodic monitoring tasks that should be part of system support. These are tasks that are designed to detect and resolve unexpected problems during operation. Regular SAP standard monitoring includes, for example:

1. Accessibility of the system – Is the system online?
2. RFC Destinations TA: SM59 – Do the connections to subsystems such as CRM, Elster, Business Connector work?
3. ABAP Dump Analysis TA: ST22 – Are there programs that cause runtime errors?
4. Job Monitoring TA: SM37 – Which jobs have been cancelled? Have there been errors in background processing?
5. Backup Monitoring TA: DB12 – Have the last backups been performed?
6. Database Assistant TA: DB50 – Is there enough space for data and logs?

In practice, however, many companies spend valuable time identifying and correcting faulty business processes and system states. For both the IT department and the department, the timely detection of fault situations is a real challenge. Often the errors are detected late in IT and forwarded to the department afterwards. Valuable time passes.

---

With the HotM Cockpit you define alerts. These periodically check the system state. Faults are detected immediately and without any personnel effort. The special user interface makes it easy to define the filter criteria for each task. Simplify and accelerate time-consuming routine activities with this tool. The IT department and the department will be relieved. Accelerate and improve monitoring and correction of your processes with the HotM add-on. With the distribution lists and the ease of use, activities are transferred from IT to the responsible department.

---

With HotM you get a “ready-to-run” add-on. It is easy and quick to install. You can do the configuration yourself. No additional components are required for software and service. The HotM SAP Monitoring transactions are easy to use. After a quick glance at the application documentation, you can simply add the so-called alerts yourself. This gives you an immediate solution to safely monitor and correct your processes. HotM System Monitor, which is system and interface monitoring, job monitoring, ST22 monitoring, database and backup monitoring in one package. Want to learn more about the features of the HotM? Just make an appointment for a demo. We would be happy to show you our add-on!

---

Cost of IT downtime – Various studies show the high financial burden of downtime and errors in systems and processes. The focus is often on financial loss. In addition to measurable costs, there are also expenses that may not be as easy to quantify, but can have a significant impact on your business. We believe that the benefits of regular monitoring of systems, processes, and interfaces are often underestimated. Let’s take a quick look at downtime and its impact.

How is downtime defined?

Ultimately, it is a time when a system or interface is not fully or partially available. The nature and impact of downtime depends on several factors:

1. The number of affected users
2. The parts of the system or the number of applications that have failed.
3. The importance of the affected systems, especially since they are related to loss of productivity or the prevention of access to essential services.
4. Any SLAs or industry standards that need to be met.

What are the effects of IT downtime and disruptions?

In the event of downtime, the system and employees cannot perform the agreed work. Damages: Productivity losses, liability, reputational damage and customer losses.

What is the cost of these IT downtime and disruptions?

For this purpose, you will find various calculators in the network. We have tried to pick out the essential cost elements and create a formula from them. Cost of interruption = cost of recovery + lost productivity + liability (SLA) + lost revenue + intangible costs (decreasing customer confidence, brand impact, loss of reputation and customer retention, loss of employee trust, resources deducted from mission-critical projects to address the impact of IT outages). So if you take your time and take a look at the various studies – or even make your own calculation – you’ll quickly realize that it’s definitely worth investing a small amount to keep the damage as low as possible. So: Either recognize the error in a timely manner or preferably not let it arise in the first place.

---

Monitoring of SAP is possible with numerous different tools. However, the configuration and setup of these tools is usually very complex. SAP announced the departure of CCMS (Computer Center Management System) many years ago. The monitoring approaches of the Solution Manager are even more complicated and rather something for professional hosts. The complexity can of course be increased by the additional use of an open source software such as Nagios.

---

Our monitor solutions can proactively detect problems before they escalate. These provide 24/7 monitoring. Automated e-mail alerts inform your IT team when problems occur so they can respond immediately to errors. Accelerate and improve monitoring and correction of your processes with the HotM add-on. With the distribution lists and the ease of use, activities are transferred from IT to the responsible department. With the HotM SAP System Monitor, you always know whether processes, interfaces and the system are running error-free. The HotM Cockpit is easy to define monitors for process monitoring. These monitors contain a content and technical set of rules for periodic monitoring. System monitoring monitors ensure the availability and performance of the systems. Defined system states are detected immediately. The responsible users are then automatically informed by e-mail using a so-called alert. In order to speed up the error correction, a change is made from the e-mail to the respective application. You define the rules for the recognition and distribution of messages according to your individual requirements. With timely error detection, HotM reduces delays in your business processes. Faulty system states are detected in a timely manner and can be corrected immediately. With these add-ons, many organizations experience a significant simplification in monitoring your business processes. For the growing complexity of the infrastructure, you need simple, powerful tools for SAP performance monitoring and SAP technical monitoring. For this purpose, we have developed the HotM SAP Monitoring Tools.

See the performance of this application as part of a live product demo on the web. Contact us immediately.

Would you like more information on SAP monitoring? Just give us a call. We look forward to seeing you. Other interesting links: SAP Mail Add-ons, MailCenter, Configuring Mail Delivery and Consulting