SAP Monitoring Tools

Why SAP System Monitoring?

Detecting, isolating and eliminating faults in a timely manner – monitoring with a plan

With the increasing networking of companies, systems and applications, companies and their IT are facing major challenges. Even if you approach the topic of monitoring very conscientiously, reputational damage and loss of revenue quickly arise that go beyond the original incident. To add some salt to the wound, failures and errors result in a loss of customers. This means that a single, unplanned application failure can cost not only your business thousands of dollars, but also the loss of future potential sales or revenue. Customer loyalty drops rapidly. How do you simplify yourself in a complex world? To reduce the potential impact of a disruption, it’s best to avoid it. Easier said than done? Not necessarily. A lot also depends on how well you can identify, isolate, and diagnose potential problems.

Detect problems before they become critical – proactively and preventively

System Monitoring, Job Monitoring, Backup Monitoring u. v. m

Monitoring includes the periodically recurring monitoring tasks that should be part of the system support. These are tasks designed to detect and resolve unexpected problems that arise during operation. Regular SAP standard monitoring includes, for example:

• Accessibility of the system – Is the system online?
• RFC Destinations TA: SM59 – Do the connections to subsystems such as CRM, Elster, Business Connector work?
• ABAP Dump Analysis TA: ST22 – Are there any programs that cause runtime errors?
• Job Monitoring TA: SM37 – Which jobs have been discontinued? Are there any errors in background processing?
• Backup Monitoring TA: DB12 – Have the last backups been running?
• Database Assistant TA: DB50 – Is there enough space for data and logs?

In practice, however, many companies spend valuable time detecting and correcting erroneous business processes and system states. For both the IT department and the business unit, the prompt detection of error situations is a real challenge. Often, the errors are detected late in IT and then forwarded to the department. This wastes valuable time.

How does SAP monitoring work with MailCenter Monitoring?

You can use the MailCenter Monitoring Cockpit to define alerts. They periodically check the system status. Faults are detected immediately and without personnel effort. The special user interface makes it easy to define the filter criteria for the respective processes. With this tool, you can simplify and speed up time-consuming routine activities. The IT department and the specialist department are relieved. With the Monitoring Add-on, you can accelerate and improve the monitoring and correction of your processes. With the distribution lists and the ease of use, activities are shifted from IT to the responsible department.

What is included in SAP’s MailCenter Monitoring solution?

With MailCenter Monitoring, you get a ready-to-run add-on. It is easy and quick to install. You can take care of the configuration yourself. No additional components are required for software and services. SAP monitoring transactions are easy to use. You can easily add the so-called alerts yourself after a quick look at the application documentation. This gives you an immediate solution to safely monitor and correct your processes. System Monitor is system and interface monitoring, job monitoring, ST22 monitoring, database and backup monitoring in one package.

Would you like to learn more about the functions of MailCenter Monitoring? Just make an appointment for a demo. We would be happy to show you our add-on!

Monitoring – The Unpleasant Truth About IT Downtime Costs

Cost of IT Downtime – Various studies show the high financial burden of downtime and errors in systems and processes. Often, the focus is specifically on financial loss. In addition to measurable costs, there are also costs that may not be as easy to quantify, but can have a significant impact on your business. We believe that the benefits of regular monitoring of systems, processes and interfaces are often underestimated. Let’s take a quick look at downtime and its impact.

How is downtime defined?

Ultimately, it’s a time when a system or interface isn’t fully or partially available. The nature and impact of downtime depends on several factors:

• The number of affected users
• The parts of the system or the number of applications that failed.
• The importance of the systems concerned, especially as they are related to loss of productivity or the prevention of access to essential services.
• Any SLAs or industry standards that need to be met.

What are the effects of IT downtime and disruptions?

In the event of downtime, the system and employees will not be able to carry out the agreed work. Damages: Loss of productivity, liability, reputational damage, and loss of customers.

What is the cost of this IT downtime and disruption?

You can find various calculators for this purpose on the net. We have tried to pick out the essential cost elements and create a formula from them. Cost of disruption = cost of recovery + lost productivity + liability (SLA) + lost revenue + intangible costs (declining customer trust, brand being impacted, loss of reputation and retention, loss of employee trust, resources diverted from business-critical projects to address the impact of IT outages). So if you take the time to take a look at the different studies – or even make your own calculation – then you will quickly realize that it is worth investing a small amount in any case to keep the damage as low as possible. In other words, either detect the error promptly or prevent it from occurring in the first place.

CCMS, Solution Manager, Open Source, and Other Approaches

SAP can be monitored with a wide range of tools. However, configuring and setting up these tools is usually very complex. SAP announced its departure from CCMS (Computer Center Management System) many years ago. The monitoring approaches of the Solution Manager are even more complicated and more for professional hosters. Of course, the complexity can be further increased by the additional use of open source software such as Nagios.

MailCenter Monitoring – Reduce Administrative Tasks and Speed Up Processes

Secure Monitoring – Improve Service

Our monitoring solutions can proactively detect issues before they escalate. These offer 24/7 surveillance. Automated alerts via email let your IT team know when problems arise so they can respond immediately to errors. With the Monitoring Add-on, you can accelerate and improve the monitoring and correction of your processes. With the distribution lists and the ease of use, activities are shifted from IT to the responsible department. With the SAP System Monitor, you know at all times whether processes, interfaces and the system are running flawlessly. The MailCenter Monitoring Cockpit makes it easy to define monitors for process monitoring. These monitors contain a set of rules for periodic monitoring in terms of content and technology. System monitoring monitors ensure the availability and performance of the systems. Defined system states are immediately recognized. Subsequently, the responsible users are automatically informed by e-mail by means of a so-called alert. In order to speed up error correction, a switch is made from the e-mail to the respective application. You define the rules for the detection and distribution of messages according to your individual requirements. With MailCenter Monitoring, you can reduce delays in your business processes by detecting errors in a timely manner. Faulty system states are detected promptly and can be corrected immediately. With these add-ons, many companies experience a significant simplification in monitoring their business processes. Because for the growing complexity in the infrastructure, you need simple, powerful tools for SAP performance monitoring and SAP technical monitoring. For this purpose, we have developed the SAP monitoring tools.

Convince yourself of the power of this application during a live product demo via the web. Get in touch with us right away.

Would you like more information about SAP monitoring? Just give us a call. We look forward to hearing from you. Other interesting links: SAP Mail Add-ons, MailCenter, Configuring Mail Dispatch and Consulting