SAP HotM – reduce administrative activities and accelerate processes

HotM SAP Monitoring Tools is an SAP add-on for your ERP system. It supports the user in the monitoring, processing and administration of processes in the areas of system, database, runtime environment, jobs, IDoc, and application log. The aim of SAP monitoring is to ensure smooth operation of systems, processes and applications.

SAP Monitoring Tools add-ons

IDoc Monitor Alert Cockpit - Display sap idoc structure

Starting situation – SAP System Monitoring

Recognize, isolate and eliminate errors in a timely manner

With the increasing networking of companies, systems and applications, companies and IT are facing major challenges. Even if you approach the topic of monitoring very conscientiously, damage to reputation and loss of revenue that goes beyond the original incident quickly arise. In order to pour some salt on the wound, failures and mistakes can lead to a loss of customers.

This means that a single, unplanned application error can not only cost your company thousands of dollars, but also the loss of potential future revenue or revenue. Customer loyalty shifts quickly.

How do you simplify yourself in a complex world? To reduce the potential impact of a disorder, avoid it best. Easier said than done? Not necessarily. Much depends on how well you can identify, isolate and diagnose potential problems.

Identify problems before they become critical – proactive and preventative

The monitoring covers the periodically recurring monitoring tasks which should be part of system support. These are tasks designed to detect and resolve unexpected problems during operation.

For example, regular monitoring includes:

  • Availability System – Is the system online?
  • RFC Destinations (SM59) – Do the connections to subsystems, such as CRM, Elster, Business Connector work?
  • ABAP Dump Analysis (ST22) – Are there programs that cause runtime errors?
  • Job overview (SM37) – Which jobs have been canceled?
  • Backup Monitoring (DB12) – Did the last backups go?
  • DB50 Database Assistant – Is there enough space for data and logs?

In practice, however, many companies spend valuable time identifying and correcting bad business operations and system health. For both the IT department and the department, the timely detection of error situations is a real challenge. Often, the errors are detected late in the IT and forwarded to the department. It takes precious time.
Our monitor solutions can proactively detect issues before they escalate. The monitoring provides a 24/7 monitoring. Automated alerts via email inform your IT team when problems occur so they can respond immediately to errors.

With the HotM add-on you accelerate and improve the monitoring and correction of your processes. With the distribution lists and the simple operation activities are shifted from IT to the responsible department.

With the HotM SAP System Monitor, you always know whether processes, interfaces and systems are running error-free. Using the HotM Cockpit, monitors for process monitoring can be easily defined. These monitors contain a content and technical set of rules for periodic monitoring. System monitoring monitors ensure the availability and performance of the systems.

Defined system states are recognized immediately. Subsequently, the responsible users are informed automatically by means of a so-called alert by E-Mail. In order to accelerate the error correction, a jump out of the e-mail takes place into the respective application. The rules for the detection and distribution of messages are defined according to individual requirements.

With timely error detection, HotM helps you reduce delays in your business processes. Faulty system states are detected promptly and can be corrected immediately.

How does HotM work?

You use the HotM Cockpit to define alerts. These periodically check the system status. Disruptions are detected immediately and without any human effort. The special user interface makes it easy to define the filter criteria for the respective processes.

Simplify and accelerate time-consuming routine activities with this tool.

The IT department and the department are relieved. With the HotM add-on you accelerate and improve the monitoring and correction of your processes. With the distribution lists and the simple operation activities are shifted from IT to the responsible department.

Components of HotM Monitoring Tools

  • SysMonitor: Monitoring of the ABAP runtime environment, of system and interface availability, job monitoring, database and backup monitoring
  • IDocMonitor: Monitoring of IDoc Outbound and Inbound
  • LogMonitor: Monitoring the SAP Application Log

What is included in the solution for the HotM?

With HotM you get a “ready-to-run” add-on. It is easy and quick to install. You will be responsible for the configuration yourself. No additional software and service components are required. The so-called alerts you add after a brief look in the application documentation itself. You have a solution right away to securely monitor and correct your processes.

Productflyer

You want to know more about the functions of HotM? Just make an appointment for a demo. We are happy to show you this AddOn.

Services

  • Providing transport for installation via the Transport Management System
  • User ducumentation
  • Update management support
  • Support Hotline, Helpdesk and online portal

Technical specifications

  • Base – NetWeaver Application Server 7.00 (ABAP)
  • Developed with ABAP and integrated extension ABAP Objects
  • Compatible and tested also for S/4 HANA technology 2017

Monitoring ➤ the unpleasant truth about costs of IT downtime

Cost of IT Downtime – Various studies prove the high cost of downtime and errors in systems and processes. Often, the focus is on financial loss in particular. In addition to measurable costs, there are costs that may not be easy to quantify, but can have a significant impact on your business.

We believe that the benefits of regular system, process and interface monitoring are often underestimated. Let’s take a look at downtime and its impact and costs.

What exactly is the downtime?

After all, it is, of course, a time when a system or interface is not fully or partially available. The nature and impact of downtime depend on several factors:

  • The number of affected users.
  • The parts of the system or the number of applications that have failed.
  • The importance of the systems concerned, especially as they are linked to loss of productivity or the prevention of access to essential services.
  • All SLAs or industry standards that must be met.

What are the effects of IT downtime and disruptions?

In the event of downtime, the system and staff can not carry out the agreed work. Damage: loss of productivity, liability, reputation damage and customer losses.
What are the costs of these IT downtime and disruptions?

For this you will find various calculators in the network. We have tried to pick out the essential cost elements and to create a formula from them.

Cost of disruption = Cost of recovery + Lost productivity + Liability (SLA) + Lost sales + Intangible costs (decreasing customer confidence, brand impact, loss of reputation and retention, loss of employee confidence, resources deducted from mission critical projects to the impact of IT To resolve failures)

So, if you take the time to look at the different studies – or even make your own calculation – you’ll quickly find that it’s worth doing as little as possible to minimize the damage hold. So: either recognize the error in a timely manner or it is best not to let it arise.

CCMS, Solution Manager, OpenSource and other approaches

SAP monitoring is possible with a variety of tools. However, the configuration and setup of these tools is usually very complex.

The farewell of CCMS (Computer Center Management System), the SAP announced many years ago. The monitoring approaches of the Solution Manager are even more complicated and rather something for professional hosters. The complexity can of course be further increased by the additional use of open source software such as Nagios.

HotM Monitoring – Reduce administrative activities and accelerate processes

With these add-ons, many companies experience a significant simplification in monitoring their business processes. Because of the growing complexity in the infrastructure, you need simple, powerful tools for SAP Performance Monitoring and SAP Technical Monitoring. For this we have developed the HotM SAP monitoring tools. Convince yourself of the power of this application as part of a live product demo via web. Get in touch with us right away.

With the help of this add-on, many companies experience a significant simplification in monitoring their business processes. Simply arrange an appointment for a live demo.

Would you like further information about our products and solutions? Please call us. We look forward to you.