SAP SMS – Digital Customer Experience

How to improve customer loyalty and customer satisfaction

Simply send SAP SMS from the SAP applications. The SAP SMS Service has numerous advantages in dialogue with business partners. After all, SMS enjoys a high level of acceptance among users. Because 90 of the population is so reachable. Thus, the accessibility is better than by e-mail. In addition, the immediate notification of newly received short messages on the smartphone or mobile phone is advantageous. The recipient’s attention is also greater than for other services. Accordingly, most messages are read in no time. In other words, the SMS has a high reading rate. Depending on whether, for example, webshop customers are informed about the processing history of orders. Or keep your customers informed about the current shipping status. In any case, you can sustainably increase customer satisfaction and customer loyalty with short messages from SAP.

The add-on for sending SMS


  1. SMS Sending from SAP
  2. Improving customer service
  3. Easy installation, low cost

▶ initial situation

▶ motivation

Example

Edit SAP SMS Message Screenshot

SAP SMS Application Example – Send SMS from MailCenter

SAP SMS on Smartphone

With the MailCenter, you send short messages directly from SAP. SAP SMS is seamlessly integrated into your ERP environment. You do not need any additional hardware and software components.

Are you looking for an SAP solution for short messages? Then we are your partner!

The Short Message Service

SMS stands for Short Message Service. This telecommunications service is used to transmit text messages. Typically, these short messages are 160 characters long. For longer short messages, so-called Multi-SMS (Concatenated, Long), longer messages are split. Then the packages are sent individually as a separate short message and billed. On the recipient’s side, these individual parts are reassembled.

SAP SMS MailCenter Add-on

Short messages with SAP – a variety of applications

Short messages play an increasingly central role in business communication. Similar to e-mail, these messages can be used universally and platform-independently for communication with business partners. In addition, the SAP SMS Service offers a variety of interesting applications: Manufacturers inform customers about changed delivery times, shipping informs customers about the dispatch of orders, webshop operators send order confirmations and Service personnel receive information about new orders.

Messaging services can also be used for your business. Talk to us.

SAP SMS Users

SAP SMS Integration with MailCenter – Automated Business 2.0

With the MailCenter, SMS communication becomes easy to use for SAP users

The MailCenter makes your SAP applications mobile and digital. With this MailCenter service, you have unlimited worldwide shipping options. In addition, you get maximum transparency and control over SAP SMS communication from the ERP system. This is because you can get an overview of SAP Short News Correspondence at any time. Either via the shipping reports or directly on the receipt. This gives you a secure, direct type of communication.

With this messaging communication, customer satisfaction is demonstrably increasing. Optimize your business services now with this SAP add-on. Many customers rely on this solution. You can find out more about this in the MailCenter references.

Do you have any questions about this? Want to learn more about how to use SMS? Just contact us! We look forward to seeing you.