CUSTOMER SUCCESS STORY
Release sales documents with just one click of the mouse
Success Story – SAP Approval Procedure
thyssenkrupp rothe erde GmbH
Internal sharing
Automatic according to procedural instructions
At a glance
Goals achieved through MailCenter digitization platform – approval procedure
- Simplified release of order confirmations
- Efficient process processing in sales
- Replacement of an existing workaround
- Savings on transmission costs
- More transparency about shipped ABs
Choosing MailCenter
- Optimum support for workflows
- Good experience with sending invoices
- No comparable solution on the market
Solutions and Services
- Digitization platform MailCenter
- Solution partner: munich enterprise software GmbH
- www.munich-enterprise.com
Implementation Highlights
- Fast implementation of customer requirements in the software
- Employees were taken along from the beginning
Main benefits
- Everything is done with a click of the mouse
- Order confirmations reach the customer faster
- Clean documentation of the entire process
- Cost savings: approx. 1,000 euros per month
- ROI: 1 year
Environment
- EHP7 FOR SAP ERP 6.0
With the MailCenter, sales approval processes can be carried out integrated into SAP. There is nothing comparable on the market. The entire solution, including acquisition and maintenance costs, will have paid for itself after just over a year.
| CK | Christian Köppen SAP SD Supervisor in the Organization Department |
company
thyssenkrupp rothe erde Germany GmbH
Industry
Steel Processing
Head office
Dortmund
Employees worldwide
6.000
MailCenter | Releaseprocedure
Approve operations via PC, mail or mobile app.
Case study in detail
For purchasing transactions, SAP offers a detailed set of rules for releases, depending on value limits. This option does not exist for sales documents such as quotations, contracts or order confirmations. But they also have to be approved internally before they go to the customer. thyssenkrupp rothe erde Germany GmbH has therefore been using munich enterprise software’s MailCenter for this purpose since 2023. The company has been sending XRechnungen via this solution since 2021. Why not use what works well there for sales approvals, thought Christian Köppen, SAP SD supervisor in the organization department of thyssenkrupp rothe erde Germany GmbH.
The Challenge
Cumbersome workaround replaced
The sales documents from SAP SD are individual order confirmations (AB) that refer to the SAP objects “Sales Order” and “Scheduling Agreement”. Before the pandemic, these were printed on paper, signed manually and sent to the customer. From 2021, there was an interim solution with Corona: In SAP, a PDF was printed, stored on a network folder and manually uploaded from there to a web application. There, depending on value limits, the respective recipients responsible for the release were selected. After their confirmation, the AB was sent manually to the customer.
70 sales employees of thyssenkrupp rothe erde Germany GmbH are involved in this approval workflow. For each of them, due to the cumbersome procedure, quite a lot of mouse clicks were required before the AB could finally go to the customer. With the SAP add-on MailCenter, which replaced the previous workaround in July 2022, sales approval processes can now be carried out integrated into SAP. “There is nothing comparable on the market,” says Christian Köppen
The Solution
MailCenter covers three issues at once
Before we could get started, munich enterprise software created the framework conditions to store the existing procedural instructions in the MailCenter as described above. “I have rarely seen a system partner implement our requirements so quickly and competently. Humanly and professionally 1A,” says Christian Köppen enthusiastically.
For sales employees, it is now very simple: When entering the sales order, they simply set a flag indicating when the document is to be started for approval. Everything else happens automatically, in accordance with the internal procedure instructions for sales releases, which were stored in the system in close cooperation with munich enterprise software.
At the end, the receipt is automatically stored in the electronic archive. With the MailCenter, thyssenkrupp rothe erde covers three processes at once: internal approval, dispatch to the customer and filing. The system works exactly the same way as sales in practice.
- ~2,000Receipts in 3 months
- 1.000€Savings/month
- 1 yearROI
- 1/4 yearMaintenance amortized
In the first three months alone, we released almost 2,000 documents via the MailCenter. As a result, the order confirmations are faster with the customer and the entire process is neatly documented in SAP.
| TS | Tobias Schulte-Bisping Head of Department in Sales |
The result
Order confirmations reach the customer faster
The employees are correspondingly enthusiastic. A prerequisite for this was also that the IT team took them with them from the beginning. So everyone knew what to expect on the day of the introduction. Tobias Schulte-Bisping, Head of Sales Department: “In the first three months alone, we released almost 2,000 documents via the MailCenter. The order confirmations are now faster with the customer and the entire process is neatly documented.”
The elimination of costs should not be neglected, as the web application is no longer needed today. The savings are considerable: a four-digit amount per month. thyssenkrupp rothe erde has already recouped the annual maintenance costs for the MailCenter after just three months, “The entire solution, including acquisition and maintenance costs, will have paid for itself after just over a year,” Christian Köppen has calculated.
Based on the experience gained so far, thyssenkrupp rothe erde now wants to use munich enterprise’s software to send drop shipment orders as the third major document type and thus also equip its purchasing department with the solution.
thyssenkrupp red earth
As one of the world’s leading producers of slewing bearings, thyssenkrupp rothe erde specializes in the development and production of rolling bearings and seamless rolled rings. In close cooperation, customer-specific solutions are developed that are unique in terms of construction, material properties and performance. Every month, over 6,000 experienced and highly qualified employees convert 15,000 tons of steel to meet customer-specific requirements worldwide. (www.thyssenkrupp-rotheerde.com)
Do you also want to optimize your approval processes?
Find out how the MailCenter can simplify your SAP processes.
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